Bank Dhofar continues to reinforce its dedication to safeguarding customer assets and personal data through a multi-faceted cybersecurity strategy. Here’s how the institution is proactively addressing emerging threats and enhancing digital resilience:

1. Fraud Awareness & Emergency Response Campaigns

Following a rise in phishing and scam attempts, BankDhofar launched a comprehensive fraud awareness campaign in early 2025. The initiative educates customers on common threats—fake recruitment requests, OTP phishing, impersonation schemes via video calls, and fraudulent SMS claiming to be from Omantel or government bodies.
In reported cases:

• A customer lost OMR 501 via internet banking after sharing info with a fake recruiter.
• Another was drained for OMR 35,000 after a fraudster impersonated a regulator over video.

BankDhofar’s call centre responded swiftly—blocking cards, freezing accounts, and disabling digital channels to contain damage.

2. Industry Best Practices & Certifications

While previously earning PCI-DSS v3.2 certification (a global industry standard for card data protection) , the bank has since advanced its security stack by partnering with Entrust to deploy digital card tokenization via its Dhofar‑Pay NFC mobile wallet.
Launched March 2024, the wallet supports Tap-to-Pay, tokenisation, and plans for integration with Apple Pay and Samsung Pay—delivering convenience with strong digital safeguards

3. Anti-Fraud Knowledge Sharing & Collaboration

BankDhofar actively engages in the anti-fraud ecosystem. In 2023, it participated in the ACFE Anti-Fraud Forum, sharing insights on AML, bribery prevention, and fraud risk management. The bank’s Head of Compliance underscored its alignment with Central Bank regulations and stringent internal controls.

4. Responsiveness & Customer Trust

User experiences indicate trust in BankDhofar’s support infrastructure. One Redditor shared a post-scam recovery:

“I immediately logged into the Bank Dhofar app, blocked my card, and called their hotline … I should get my money back in 46 days”

Such stories reflect both the bank’s customer-centric procedures and their effectiveness in resolving fraud.

5. Building Security into Long-Term Strategy

BankDhofar’s 2023 sustainability report emphasizes cybersecurity as a core governance pillar. The bank invests in digital security tools, policy frameworks, and risk-based controls—backed by leading certifications—to ensure ongoing protection of customer data

Summary: A Holistic Cybersecurity Ecosystem

BankDhofar’s layered approach to cybersecurity can be summed up as follows:

Conclusion

BankDhofar’s proactive measures—from educating clients to deploying state-of-the-art technology—underscore its commitment to customer safety. Its ongoing investment in fraud prevention, digital security, and rapid response mechanisms positions the bank as a trusted guardian of digital assets in Oman’s evolving financial landscape.