At Icons Oman, we take pride in highlighting extraordinary leaders like Salim Saleh Al-Khadhouri, a hard-working and detail-oriented telecommunications professional with over 14 years of extensive experience. Salim is technically proficient in all aspects of installing, maintaining, and designing telecommunications systems for broadband, cable, and cellular transmissions. His deep familiarity with both digital and analog equipment, combined with his exceptional troubleshooting skills, enables him to deliver optimal and effective solutions that consider every detail and ramification.

Driving Telecom Excellence with Expertise and Leadership

Salim currently holds the position of Project Manager Service Delivery at Omantel, where he manages large-scale projects from conception to completion. His responsibilities include:

• Assembling project teams
• Allocating resources
• Developing detailed schedules
• Coordinating among multiple organizational units including business, technical, financial teams, and vendors

He ensures that projects are delivered on time, within budget, and meet all quality and regulatory standards.

He also develops project implementation plans, manages reporting requirements, and supports internal teams to ensure the most effective processes and procedures are employed. His leadership has been instrumental in maintaining smooth and linked service level agreements (SLAs) and operational level agreements (OLAs) by applying scorecard measurement methods to monitor and improve performance continually.

A Career Built on Passion, Precision, and Customer Focus

Beginning his professional journey in Omantel’s operations, Salim has advanced through various roles, including Operational Specialist and Senior Technical Analyst. His experience managing fixed line faults, supporting technicians, and resolving complex technical issues has laid a solid foundation for his current leadership role. He has a keen ability to work closely with customers and vendors, which has helped him sustain outstanding service quality ratings for six consecutive years.

“Keep your work like raising your child because at each stage you will see your creative effort, so take care of your work to get the best results.”

— Salim Saleh Al-Khadhouri

This philosophy reflects his dedication to nurturing every aspect of his projects and team to achieve excellence.

Academic and Professional Development

Currently pursuing a PhD in Management at INTI International University in Malaysia, Salim complements his practical expertise with advanced academic knowledge. He also holds an MBA in Information Technology from Coventry University, MEC Oman. His master’s dissertation focused on investigating factors affecting field force management in the telecom sector and proposing modern models to enhance customer satisfaction and loyalty.

Salim has completed over 250 professional courses, including training on:

• Leadership
• Change management
• Telecom technologies
• Data analysis
• Project management
• Emotional intelligence

This continuous learning ensures he remains at the forefront of technological and managerial innovation.

Championing Innovation and Quality in Telecommunications

Salim has led numerous critical projects involving:

• Digitalization and automation of field service operations
• Enhancing fault resolution processes
• Developing scorecard strategies for vendor performance measurement

His expertise in dashboard management, strategic thinking, quality monitoring, and technical leadership has driven significant improvements in operational efficiency and customer service delivery.

He has successfully implemented workflows for FTTH (Fiber to the Home) services, second-level network upgrades, and standardized problem classification in Omantel’s internal systems. His innovative work continues to contribute to Oman’s telecommunications industry’s growth and competitiveness.

Icons Oman Recognizes a True Leader

Salim Saleh Al-Khadhouri’s technical skills, leadership excellence, and commitment to continuous improvement have marked him as one of Oman’s top 100 leaders. His balanced approach to strategic planning, team management, and customer engagement makes him a vital asset to Oman’s telecom sector.

At Icons Oman, we proudly celebrate leaders like Salim who embody resilience, innovation, and dedication. Their contributions pave the way for Oman’s progress and inspire future generations of professionals.