Icons Oman is proud to recognize Salim Al Salmi as one of the Top 100 Leaders, celebrating his outstanding contributions to Oman’s technology and business solutions landscape.

Driving Service Excellence at GBM Oman

With over 20 years of dedicated service at Gulf Business Machines (GBM) Oman, Salim Al Salmi has become synonymous with operational excellence and customer satisfaction. As Service Manager, Salim leads a dynamic team of 24 professionals, overseeing technical support and managed services that ensure seamless implementation and ongoing support for clients across the Sultanate.

Salim’s leadership is defined by his hands-on approach to service sales—from proposal through delivery—managing complex technical environments that keep clients’ businesses running smoothly. He is responsible for driving both revenue and profit, consistently delivering strong business results and exceeding performance targets. His relentless pursuit of excellence has earned him multiple High Performance Contributor (HPC) recognitions at GBM, a testament to his ability to inspire and lead high-performing teams.

Proven Track Record Across Roles

Salim’s career progression at GBM Oman is a story of continuous growth and impact:

• Service Manager (2024–Present): Leading service delivery, technical support, and managed services.
• TSS & Renewal Manager (2023–2024): Managing technical support services and renewals, ensuring client retention and satisfaction.
• Senior Account Manager (2021–2023): Developing client relationships and driving solution sales.
• Technical Sales Support Manager (2017–2021): Overseeing technical sales support, bridging client needs with technical solutions.
• Technical Support & Renewal Team Leader (2005–2017): Building and managing support teams, optimizing service processes.
• Assistant IT Manager at Al-Futtaim (2002–2005): Laying the foundation for his expertise in IT and service management.

Expertise and Professional Growth

Salim’s expertise spans sales management, customer service, solution selling, negotiation, systems thinking, and strategic agility. He is known for his ability to manage end-to-end service sales, deliver complex technical support, and grow both revenue and profit for the business. His commitment to professional development is evident through his completion of executive courses in leadership, strategy, and operations management—ensuring he brings fresh, strategic insights to his role.

Impactful Projects and Client Success

Salim has played a pivotal role in some of Oman’s most significant technology and infrastructure projects, consistently delivering solutions that drive business value and operational efficiency for clients. His leadership ensures that GBM Oman remains a trusted partner for organizations seeking innovation, reliability, and service excellence.

Inspiring the Next Generation

Salim’s journey is a powerful example of how dedication, expertise, and visionary leadership can transform organizations and careers. He continues to inspire his team and peers by fostering a culture of continuous improvement, collaboration, and high performance.

Icons Oman proudly celebrates Salim Al Salmi for his visionary leadership, commitment to service excellence, and transformative impact on Oman’s technology and business solutions sector.