Elevating Customer Experience and Employee Development in Oman’s Telecom Sector

Kareem Alhudaifi is a seasoned professional with over a decade of dedicated service at Ooredoo Oman, specializing in customer experience and employee learning and development. His work has been instrumental in aligning Ooredoo’s service delivery with evolving customer expectations and operational excellence within a dynamic telecom market.

Championing Service Excellence through Coaching and Training

Since 2022, Kareem has served as a Trainer at Ooredoo Oman, where he focuses on enhancing customer service processes, particularly around service porting and account activation. His leadership in setting targets and driving team performance has resulted in improved service levels and a seamless customer journey — a one-stop solution for telecom services. Through his coaching, he empowers employees with the skills and mindset needed to thrive in a fast-changing industry.

Certified in ‘Train The Trainer’ and Agile methodologies like Scrum, Kareem adopts innovative learning strategies to foster a culture of continuous improvement and adaptability at Ooredoo.

Extensive Experience in Customer Relations and Telecom Operations

Before his current role, Kareem contributed to Ooredoo’s mobile customer experience team, managing service porting requests within strict service level agreements to ensure prompt activation and resolution. He actively liaises with customers, providing support, resolving inquiries, and ensuring a transparent communication process, which has enhanced customer trust and satisfaction.

Kareem’s early professional experience includes coordinating programs at the Creativity Development Center, demonstrating his passion for education and community engagement.

Academic Credentials and Continuous Learning

Kareem holds bachelor in Information Technology from the Higher College of Technology . His certifications in generative AI, AI orchestration, and artificial intelligence further underscore his commitment to leveraging cutting-edge technology to enhance operational efficiency and customer engagement in telecom.

Social Engagement and Thought Leadership

Beyond his professional commitments, Kareem actively participates in civil rights and social action initiatives, organizing events and conferences across city centers, educational institutions, and universities. He is an academic ambassador with Oman National CERT, contributing to cyber defense awareness and security education.

Icons Oman Honors a Telecom Leader Committed to Innovation and Excellence

Kareem Alhudaifi exemplifies the spirit of leadership, continuous learning, and customer-centric innovation that define Oman’s telecom industry. His work in enhancing customer experience and developing skilled teams positions him among Icons Oman’s Top 100 Leaders shaping the future of telecommunications in Oman.

Icons Oman proudly celebrates Kareem’s impactful journey and contributions to Oman’s digital transformation and service excellence.